Xtreme Scooter Pro Policies

Xtreme Scooter Pro policies are listed below. They are guidlines that you our customer should read and understand before ordering any x-treme scooter products from us.

X-Treme Scooter Backorder Policy

Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal. If an item you purchased is backordered, Xtreme Scooter Pro will contact you with further instructions.

X-Treme Scooter Lifetime Technical Support Policy

Lifetime technical support is provided to each customer that purchases an X-Treme Scooter. To access our technical support department click here to open a support ticket.

After a support ticket has been opened an X-Treme Scooter technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and ask the technician to contact you.

Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket before a technician responds, you will move your ticket to the bottom of the list so to ensure a quick reply, do not to post again until a tech replies to you.

Xtreme Scooter Pro Warranty Policy

X-Treme Scooter offers a 30-day limited bumper-to-bumper manufacturers warranty on all scooters and accessories on all models.

The selected 90 day manufactures warranty models include the electric bikes scooters listed below.

• XB-700Li
• XB-600
• XB-562
• XB-508
• XB-502
• XB-420M
• XB-310Li
• XB-300Li

When a XB model of electric bikes scooters is purchase at Xtreme Scooter Pro it is protected by the 6 Month Extended Warranty because it comes FREE of charge.

This is customary with Xtreme Scooter Pro so our customer don't have to pay for the added protection.

The warranty starts the day the x-treme scooter is delivered to you. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event.

X-Treme Scooter will pay for standard shipping service costs on the first warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs.

X-Treme Scooter Battery Warranty

We offer a full 6-month even trade warranty on defective batteries.

Selected 1 year battery warranty models include:

• XB-700Li
• XB-300Li
• XB-310Li

If any battery should become faulty within the specified warranty period we will replace the battery free of charge. X-Treme Scooter requires that defective batteries be returned to us for exchange.

X-Treme Scooter does not pay the shipping fee's to return the batteries to us however we will pay to ship the replacement batteries back to you.

If you have questions about our warranty, please contact our support department by opening a ticket HERE. A friendly representative will get back to you quickly.

Our support department winter hours are Monday through Thursday 9 AM to 4 PM Central Standard Time. Summer hours are 5 days per week.

X-Treme Scooter Gasoline Engine Warranty

We offer a 30 day warranty on all gas engines for all models. Defective engines must be returned to X-Treme Scooter at the customers expense and will be replaced if X-Treme Scooter determines the engine is defective due to a factory defect.

X-Treme Scooter will pay the shipping cost to send the replacement engine to the customer.

Gas Scooters Models Starting With 'XG' Warranty

"Manufactures defects will only be covered"

1. Engines are covered. Each engine is started, tuned up and tested before we ship the gas scooter to you. Failure to premix oil with the gas voids the engine warranty.

2. Pull starters are not covered. Spare scooter pull starters can be purchased ar our gas scooter parts department.

3. Tires, tubes and flat tires are not covered unless damaged during shipping. (Damage must be reported to us immediately.

Xtreme Scooter Pro Limited Warranty Details

What is covered and what is not covered:

1. Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, X-Treme Scooter will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery.

In the event that the damage is determined to be extensive, (digital photos may be required by e-mail), at X-Treme’s discretion and after careful consideration, X-Treme Scooter may arrange to have the item picked up and returned to X-Treme for free replacement.

X-Treme Scooter will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.

2. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping.

3. During your applicable warranty period: X-Treme Scooter will replace any defective part free of charge and free of shipping charge to the end user of the scooter.

X-Treme may require certain parts to be returned to X-Treme Scooter before replacing those parts. Shipping costs back to X-Treme Scooter must be paid for by the end user / customer. Call tags will never be issued.

Xtreme Scooter Pro Privacy Policy

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from Xtreme Scooter Pro.

X-treme Scooter Terms of Use Policy

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

Xtreme Scooter Pro Disclaimer Policy

X-Treme Scooter Manufacturers and Wholesale Distributors are not responsible for the proper or improper use of merchandise sold.

We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling.

X-Treme Scooter encourages, begs, and asks that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding electric scooters, gas scooters, electric bikes scooters & pocket bikes.

Some states may have laws restricting the use of these items on public streets, generally all states allow them on private property such as campgrounds, parks etc....but many states have age requirements and most states require helmets and protective equipment to be worn by certain age children. Pocket bikes with racing slicks should not be used on wet or slippery roads.

Please always scoot safely. Know your laws before you go scooting. We will not take back a scooter if you find your laws do not permit your child to ride it. Check first.