Xtreme Scooter Pro Return Policy
To Xtreme Scooter Pro customers and potential customers, please take the time to read the conditions that are in place for all returns.
X-Treme Scooter 15 DAY RETURN POLICY
If during the first 15 days you choose to return merchandise purchased from X-Treme Scooter for a replacement or refund less shipping, please review the terms and conditions below.
If you fully agree with these terms and conditions and wish to proceed with your return, click here. Open a support ticket and request an R.M.A. (Return Merchandise Authorization).
Within 1 - 2 business days of submitting your request, a team member from X-Treme Scooter support department will contact you with further instructions. Returns for refund will only be authorized during the first 15 days after delivery.
After 15 days RMA’s for replacements only will be authorized.
X-Treme Scooter Return Terms and Conditions
Customer is responsible for returning merchandise to X-Treme Scooter at their own expense.
Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, damaged in any way or gas has been added to the fuel tank.
Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.
Customer must initiate return shipment of the merchandise within 15 days of the purchase date.
Authorized R.M.A. Return
Preparing your product for Authorized R.M.A. return shipment to X-Treme Scooter:
1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
2. Include a copy of your invoice.
3. Include a copy of the RMA notice you have received from us via our support department help desk.
4. Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.
5. Freight collect and COD packages will not be accepted.
At the discretion of X-Treme Scooter, returns which do not follow the above guidelines may be refused and require the customer to pay return shipping and handling fees, or an additional processing fee may apply.
If accepted, items returned without an RMA# are subject to an additional 15% restocking fee.
*All shipping charges are non-refundable.
*Customer is responsible for returning merchandise to X-Treme Scooter at their own expense.
Once merchandise has been accepted for refund, credit will be applied to the account through which payment was originally made immediately.
X-Treme Scooter Order Cancellation Policy
Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc.
Due to the high volume of orders X-Treme Scooter receives and the speed at which we process these orders, once an order is placed it is generally processed & shipped immediately therefore we have a NO cancellation policy after an order has been placed.
X-Treme Scooter Electronic Parts Policy:
Electronic Parts are non-returnable. Please make you're selections wisely when purchasing parts. Contact our parts department for more information. Our parts department can be reached by email or by phone.
Note: All prices in US Dollars